Virtual consultations over WhatsApp
Talk to a doctor in minutes.
Anywhere in South Africa.
WhatsUpDoctor® connects you with HPCSA-registered South African doctors over WhatsApp — day and night, with no app to download and no waiting room. Free, confidential advice, digital prescriptions and sick notes, wherever you are.
The platform behind Be Virtual and MediSens™.
- 2,000+
- patients helped every month
- < 10 min
- average doctor response time
- 24/7
- available, 365 days a year
As featured in
How it works
The doctor will see you now.
For patients, WhatsUpDoctor® puts a licensed South African doctor in your pocket. No waiting rooms, no travel, no time off work — just a WhatsApp conversation, advice you can trust, and a script waiting at your pharmacy.
For doctors, it is a trusted way to practise online: consult securely, prescribe digitally, and build lasting relationships with patients across the country.
Virtual consultations, wherever you are
Connect with your trusted doctor via WhatsUpDoctor from anywhere in South Africa. Get personalised care through photos or videos, and receive your prescription online — all within a single WhatsApp conversation.
Prescriptions sent straight to your pharmacy
No more collecting paper scripts. Your prescription is sent automatically and securely to your preferred pharmacy, ready for collection or delivery.
Effortless repeat prescriptions for chronic conditions
Renew essentials like asthma or blood-pressure medication in a few messages, without a practice visit. Managing a chronic condition should not feel like admin.
Get started
Your next consultation is one message away.
No apps to install, no queues, no paperwork. Say hi on WhatsApp, and a registered doctor takes it from there.
Reviews
Their patients say it best.
More than 2,500 South African doctors consult on WhatsUpDoctor® — for the parents, the commuters and the just-too-busy, this is what changed.
FAQ
Questions, answered straight.
How it works, how your data is protected, and how to pay. If your question is not answered here, email us at info@whatsupdoctor.co.za.
How does a consultation work?
Send “Hi” on WhatsApp to 087 240 6474. A registered doctor typically responds within ten minutes and consults with you right there in the chat — by text, photos or video. Prescriptions go straight to your preferred pharmacy, and sick notes and referrals are handled the same way.
Can I really speak to a South African doctor online?
Yes. WhatsUpDoctor® connects you with doctors registered with the Health Professions Council of South Africa (HPCSA) for secure, same-day consultations — 24 hours a day, every day of the year.
How are doctors verified?
Every doctor and practice on WhatsUpDoctor® is registered with the HPCSA, and that registration is verified when a practitioner or practice signs up. No verification, no consultations.
Is WhatsUpDoctor® POPIA compliant?
Fully. Your personal information is never shared without your explicit consent — for example, when you choose to send a prescription to your pharmacy. Read our Privacy and POPI Policy.
Who can see my data?
You always have access to your own records, including past prescriptions, and you may opt out under POPIA at any time. Conversations between you and your doctor are confidential, encrypted, and stored on servers within South Africa’s borders. Our messaging platform is HIPAA certified, and ISO 27001 is integrated into our security framework. See also our PAIA Manual.
How do I pay?
Credit card via Netcash, EFT, Zapper, SnapScan — or vouchers, where offered by your doctor.
Can medical schemes or practices partner with WhatsUpDoctor®?
Yes. Our platform powers white-label virtual healthcare solutions such as Be Virtual. Explore our projects, or email info@whatsupdoctor.co.za to start the conversation.
Where is WhatsUpDoctor® based?
We are proudly South African, with technical and business teams in Pretoria and Cape Town, led by our co-founder and CEO, Dr Anton Prinsloo.
Where can I read the Terms and Conditions?
Right here. You will also be taken through them as part of the standard sign-up flow.